Hi
Hi
PRODUCT DESIGN
INJURY
INTAKE
INJURY
INTAKE
CLAIMS
GEICO
CLAIMS
GEICO
Year :
Year :
2026
2026
Industry :
Insurance/Claims
Client :
GEICO
Project Duration :
9 Months
Summary
Removing critical friction points and increasing completion and throughput from 16,000 to 56,000+ customers.
Developed interactive prototypes and participated in user research to support evaluating customer responses to the patented process, driving targeted design improvements that increased clarity and confidence.
Gather requirements with design teams and engineers to develop breath-based micro checkpoints and develop microanimations.
Resonance research within the claims vertical, reframing adjuster interactions through a cognitive-empathy lens to shape feature vision.
Outline the overall design process length for "healing relationships at work" within the "Triggers" framework workshop, and implement a no-friction collaboration protocol.
Shift the claim design critics to facilitate high-impact design jams, fostering a culture of open communication, shared ownership, and cross-disciplinary collaboration on complex initiatives.
The challenge
The Injury Intake app was built by an internal engineering team with 20 years of company experience, but without JavaScript experience, user research, or testing.
The implemented a one-question-per-page flow for the app, featuring a doll that outlined the human body. However, this approach resulted in 34,000 customers dropping off during the experience when they faced injury-related questions, prompting them to call an adjuster rather than complete the process.
.
New frame work
The SOLUTION
Change the length of Q4 to integrate a framework that heals relationships at work. Triggers is your partner in transforming your team processes into rich, deep, and inspiring creative moments.
Change the length of Q4 to integrate a framework that heals relationships at work. Triggers is your partner in transforming your team processes into rich, deep, and inspiring creative moments.
RESULTS
The product owners currently lack a collaborative decision-making process, which limits their ability to explore better solutions. As a result, the team is stuck in a single path for building and maintaining the experience—mainly optimizing through content updates—without integrating ongoing user research to inform decisions.
TRIGGER COLABORATION
TRIGGER FRAME WORK
The product owners currently lack a collaborative decision-making process, which limits their ability to explore better solutions. As a result, the team is stuck in a single path for building and maintaining the experience—mainly optimizing through content updates—without integrating ongoing user research to inform decisions.
If you’re interested in exploring my 16 years of case studies in depth, I’m happy to share more.
Let’s build something impactful together.
Hi
Hi
PRODUCT DESIGN
INJURY
INTAKE
INJURY
INTAKE
CLAIMS
GEICO
CLAIMS
GEICO
Year :
Year :
2026
2026
Industry :
Insurance/Claims
Client :
GEICO
Project Duration :
9 Months
Summary
Removing critical friction points and increasing completion and throughput from 16,000 to 56,000+ customers.
Developed interactive prototypes and participated in user research to support evaluating customer responses to the patented process, driving targeted design improvements that increased clarity and confidence.
Gather requirements with design teams and engineers to develop breath-based micro checkpoints and develop microanimations.
Resonance research within the claims vertical, reframing adjuster interactions through a cognitive-empathy lens to shape feature vision.
Outline the overall design process length for "healing relationships at work" within the "Triggers" framework workshop, and implement a no-friction collaboration protocol.
Shift the claim design critics to facilitate high-impact design jams, fostering a culture of open communication, shared ownership, and cross-disciplinary collaboration on complex initiatives.
The challenge
The Injury Intake app was built by an internal engineering team with 20 years of company experience, but without JavaScript experience, user research, or testing.
The implemented a one-question-per-page flow for the app, featuring a doll that outlined the human body. However, this approach resulted in 34,000 customers dropping off during the experience when they faced injury-related questions, prompting them to call an adjuster rather than complete the process.
.
New frame work
The SOLUTION
Change the length of Q4 to integrate a framework that heals relationships at work. Triggers is your partner in transforming your team processes into rich, deep, and inspiring creative moments.
Change the length of Q4 to integrate a framework that heals relationships at work. Triggers is your partner in transforming your team processes into rich, deep, and inspiring creative moments.
RESULTS
The product owners currently lack a collaborative decision-making process, which limits their ability to explore better solutions. As a result, the team is stuck in a single path for building and maintaining the experience—mainly optimizing through content updates—without integrating ongoing user research to inform decisions.
TRIGGER COLABORATION
TRIGGER FRAME WORK
The product owners currently lack a collaborative decision-making process, which limits their ability to explore better solutions. As a result, the team is stuck in a single path for building and maintaining the experience—mainly optimizing through content updates—without integrating ongoing user research to inform decisions.
If you’re interested in exploring my 16 years of case studies in depth, I’m happy to share more.
Let’s build something impactful together.
Hi
Hi
PRODUCT DESIGN
INJURY
INTAKE
INJURY
INTAKE
CLAIMS
GEICO
CLAIMS
GEICO
Year :
Year :
2026
2026
Industry :
Insurance/Claims
Client :
GEICO
Project Duration :
9 Months
Summary
Removing critical friction points and increasing completion and throughput from 16,000 to 56,000+ customers.
Developed interactive prototypes and participated in user research to support evaluating customer responses to the patented process, driving targeted design improvements that increased clarity and confidence.
Gather requirements with design teams and engineers to develop breath-based micro checkpoints and develop microanimations.
Resonance research within the claims vertical, reframing adjuster interactions through a cognitive-empathy lens to shape feature vision.
Outline the overall design process length for "healing relationships at work" within the "Triggers" framework workshop, and implement a no-friction collaboration protocol.
Shift the claim design critics to facilitate high-impact design jams, fostering a culture of open communication, shared ownership, and cross-disciplinary collaboration on complex initiatives.
The challenge
The Injury Intake app was built by an internal engineering team with 20 years of company experience, but without JavaScript experience, user research, or testing.
The implemented a one-question-per-page flow for the app, featuring a doll that outlined the human body. However, this approach resulted in 34,000 customers dropping off during the experience when they faced injury-related questions, prompting them to call an adjuster rather than complete the process.
.
New frame work
The SOLUTION
Change the length of Q4 to integrate a framework that heals relationships at work. Triggers is your partner in transforming your team processes into rich, deep, and inspiring creative moments.
Change the length of Q4 to integrate a framework that heals relationships at work. Triggers is your partner in transforming your team processes into rich, deep, and inspiring creative moments.
RESULTS
The product owners currently lack a collaborative decision-making process, which limits their ability to explore better solutions. As a result, the team is stuck in a single path for building and maintaining the experience—mainly optimizing through content updates—without integrating ongoing user research to inform decisions.
TRIGGER COLABORATION
TRIGGER FRAME WORK
The product owners currently lack a collaborative decision-making process, which limits their ability to explore better solutions. As a result, the team is stuck in a single path for building and maintaining the experience—mainly optimizing through content updates—without integrating ongoing user research to inform decisions.
If you’re interested in exploring my 16 years of case studies in depth, I’m happy to share more.
Let’s build something impactful together.